Contact TidalReef
🐠 We're Here to Help
Our team of marine life experts is ready to assist you with coral care, fish selection, technical support, and any questions about your reef aquarium journey.
Phone Support
Mon-Fri 9AM-5PM AEST
Email Support
24/7 response within 2 hours
Live Chat
Available during business hours
Emergency
24/7 for urgent issues
📞 General Contact
Phone
(02) 9876 5432
Mon-Fri 9AM-5PM AEST
info@tidalreef.com.au
General inquiries and support
Live Chat
Available on website
Mon-Fri 9AM-5PM AEST
Address
123 Marine Drive
Sydney NSW 2000
Australia
By appointment only
🔬 Specialized Support
Coral Care
corals@tidalreef.com.au
Expert coral advice and care
Fish & Livestock
fish@tidalreef.com.au
Marine fish and livestock support
Shipping & DOA
shipping@tidalreef.com.au
Shipping questions and DOA reports
Technical Support
support@tidalreef.com.au
Equipment and technical issues
🚨 Emergency Contact
Urgent DOA Reports
Emergency: 0400 123 456
Email: doa@tidalreef.com.au
Available 24/7 for urgent DOA issues
Coral Emergency
Emergency: 0400 123 457
Email: emergency@tidalreef.com.au
For urgent coral health issues
🕒 Business Hours
⏱️ Response Times
❓ Frequently Asked Questions
How quickly do you respond to emails?
We respond to all emails within 2 hours during business hours, and within 24 hours on weekends.
Do you offer phone consultations?
Yes! We offer free phone consultations for coral care, fish selection, and technical support.
Can I visit your facility?
Yes, but visits are by appointment only. Contact us to schedule a tour of our facilities.
Do you offer emergency support?
Yes, we have 24/7 emergency support for urgent DOA reports and coral health issues.
📝 Send Us a Message
Quick Contact Form
For the fastest response, please use our specialized email addresses above. For general inquiries, you can also use the contact form below.
Why Contact Us?
- ✓Expert coral care advice
- ✓Fish compatibility guidance
- ✓Equipment recommendations
- ✓Shipping and DOA support
- ✓Technical troubleshooting
- ✓Custom orders and requests